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Terms & Conditions

OBSERVE: The precise meaning of key terms is essential for legal clarity and user understanding. EXPAND: Definitions must cover operational, legal, and user-facing aspects, including implicit gambling-specific terminology. REFLECT: Present all relevant terms in an accessible yet legally robust format.

  • Operator: The legal entity responsible for the operation of bizzoo-casino-new-zealand via bizzoo-nz.com, namely TechSolutions Group N.V., registered at Abraham Mendez Chumaceiro Boulevard 50, Curaçao.
  • User/Player: Any individual who registers, holds, or uses an account on bizzoo-nz.com for the purposes of gambling or related activities.
  • Account: A personal, unique account created by a User, verified and maintained according to these Terms, enabling access to gaming services on bizzoo-nz.com.
  • Bet/Wager: A monetary stake placed by a User on a game or event offered on bizzoo-nz.com, in accordance with the posted rules and limits.
  • Bonus: Any promotional offer, reward, or credit issued by the Operator subject to specific terms and wagering requirements.
  • Deposit: A transfer of funds by a User to their Account for the purpose of participating in gambling activities.
  • Withdrawal: The process by which a User requests the transfer of available funds from their Account to an external payment method.
  • KYC (Know Your Customer): The Operator's process of verifying the identity, age, and address of Users to ensure compliance with legal and regulatory obligations.
  • Game License: The official authorization held by the Operator to provide gambling services, including License No. 8048/JAZ2017-067 (Curaçao, valid until 2025).
  • NZ Regulations: All applicable New Zealand laws, including but not limited to the Gambling Act 2003 and relevant regulatory guidelines.

Account Registration

OBSERVE: Account creation must comply with NZ legal age restrictions and anti-money laundering standards. EXPAND: User KYC, data accuracy, and account security must be addressed. REFLECT: Structure a clear, compliant registration process with protective clauses.

  1. Eligibility: Only individuals aged 18 years or older and legally permitted under NZ law may register at bizzoo-nz.com. The Operator reserves the right to require documentary proof of age and identity.
  2. Registration Process:
    • Users must provide complete, current, and accurate information during account creation, including a valid e-mail address and contact details.
    • Email verification is mandatory. The Operator may request additional KYC documents (e.g., government-issued ID, proof of address) at any time prior to or during use of the Account.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality and security of their Account credentials. Immediate notification to [email protected] is required in case of suspected unauthorized access.
    • False, misleading, or incomplete information may result in suspension or closure of the Account and forfeiture of funds.

Regional Compliance Note: All registration processes are conducted in accordance with NZ anti-money laundering and responsible gambling regulations. Failure to comply may result in legal action or reporting to authorities.

Betting & Gameplay Rules

OBSERVE: Clear rules around bet placement, limits, and conduct are essential for fairness and regulatory compliance. EXPAND: Address all aspects of bet validity, game participation, and behavior in interactive features. REFLECT: Present comprehensive, clear rules with explicit user obligations.

  1. Placing Bets:
    • Bets are valid only if placed through the User's verified Account on bizzoo-nz.com and confirmed by the Operator's system.
    • Minimum and maximum bet amounts vary per game and are displayed within each game interface. Bets exceeding posted limits may be voided.
  2. Bet Modification & Cancellation:
    • Bets cannot be cancelled or modified after confirmation except in the event of a technical error or system malfunction, as determined solely by the Operator.
    • Refunds for voided or cancelled bets are processed in accordance with the Payments & Withdrawals section.
  3. Conduct and Fair Play:
    • Users must not engage in fraudulent, collusive, or abusive behavior, including but not limited to cheating, use of automated systems, or manipulation of software.
    • Live casino chats and interactive features must be used respectfully. Insults, harassment, and offensive language are strictly prohibited and may result in account suspension.

Legal Obligation: The Operator monitors gameplay for compliance and reserves the right to intervene in cases of suspected misconduct, in accordance with licensing and NZ regulatory requirements.

Bonus Terms

OBSERVE: Bonuses are subject to complex legal and operational conditions, including wagering and time limits. EXPAND: Clarify activation, use, restrictions, and abuse prevention. REFLECT: Present clear, enforceable bonus terms to protect both Users and Operator.

  1. Activation & Wagering Requirements:
    • Bonuses become active only when explicitly accepted by the User and are subject to specific wagering requirements (e.g., 35x bonus amount) as detailed in each promotion.
    • All bonus funds and related winnings must be wagered within the timeframe specified (no later than 31 December 2025), after which unused bonuses may be forfeited.
  2. Prohibited Actions & Abuse:
    • The use of multiple accounts, collusion, or any attempts to circumvent bonus rules are strictly prohibited and will result in bonus cancellation and potential account suspension.
    • Not all games contribute equally to wagering requirements; restricted games are detailed in individual bonus terms.
  3. Combination of Promotions:
    • Unless expressly permitted, bonuses and promotions may not be combined. Only one active bonus per Account is allowed at any time.
    • Bonus funds are non-transferable and may not be withdrawn directly except as permitted under the wagering rules.

Protective Clause: The Operator reserves the right to withhold or reclaim any bonus or associated winnings in cases of suspected abuse or regulatory violation.

Payments & Withdrawals

OBSERVE: Accurate, transparent information regarding deposits, withdrawals, limits, and processing is required by NZ and international standards. EXPAND: Address all payment methods offered, applicable fees, and refund scenarios. REFLECT: Ensure full transparency and user protection in all financial transactions.

  1. Deposit Methods:
    • Users may deposit funds using accepted payment methods, including credit/debit cards, e-wallets, and cryptocurrencies, as listed on bizzoo-nz.com. All deposit methods are subject to availability in New Zealand and compliance with Operator's anti-money laundering procedures.
    • Minimum and maximum deposit amounts are specified per method. Operator may impose transaction limits or require additional verification for certain methods.
  2. Withdrawals:
    • Withdrawals are processed using the same method as the deposit where possible, subject to successful KYC verification. Processing times may vary but generally do not exceed five (5) business days.
    • Withdrawal requests may be subject to limits, fees, and additional verification procedures. The Operator reserves the right to reject or delay withdrawals in accordance with legal obligations or suspected fraud.
  3. Refunds and Bonus Funds:
    • Bets placed and confirmed cannot be refunded except in cases of system error, voided events, or regulatory intervention.
    • Bonus funds are subject to the terms in the Bonus Terms section and are non-refundable unless otherwise required by law.

Protective Clause: All financial transactions are conducted in accordance with NZ anti-money laundering and counter-terrorism financing regulations. The Operator may report suspicious activity to the appropriate authorities.

Limitation of Liability

OBSERVE: Limiting Operator liability is critical to mitigate risk while respecting Users' statutory rights. EXPAND: Specify obligations, exclusions, and liability caps. REFLECT: Provide a robust, enforceable limitation section fully compliant with NZ law.

  • Operator Obligations:
    • The Operator is committed to providing fair, transparent, and accurate gaming services. All game outcomes are determined using certified random number generators or official results, where applicable.
  • Exclusions of Liability:
    • The Operator is not liable for any losses incurred due to technical failures, network interruptions, or errors outside its reasonable control. Users acknowledge that access to bizzoo-nz.com may be subject to downtime or disruptions.
    • To the maximum extent permitted by law, the Operator shall not be liable for indirect, consequential, or punitive damages arising from use of the platform.
  • Maximum Compensation:
    • In any event, the Operator's liability is limited to the amount of the disputed bet or the amount available in the User's Account, whichever is lesser.

Legal Disclaimer: Nothing in this section excludes liability for personal injury, fraud, or other liability that cannot be lawfully excluded under NZ law.

Intellectual Property Rights

OBSERVE: Clearly state the Operator's ownership of content and software. EXPAND: Specify prohibitions on unauthorized use or distribution. REFLECT: Ensure enforceable protection of Operator's intellectual property.

  • Copyright and Trademarks:
    • All content, software, and trademarks available on bizzoo-nz.com are the exclusive property of the Operator or its licensors and are protected by international copyright and intellectual property laws.
  • Prohibited Uses:
    • Users may not copy, reproduce, distribute, modify, or create derivative works from any part of the website or its content without the prior written consent of the Operator.
  • Legal Enforcement:
    • Any unauthorized use of the website's intellectual property may result in civil or criminal proceedings and immediate suspension of the User's Account.

Protective Notice: All rights not expressly granted herein are reserved by the Operator.

Privacy & Data Protection

OBSERVE: Data processing and privacy practices must comply with NZ and international law. EXPAND: Reference the full Privacy Policy and inform Users of their rights. REFLECT: Provide a concise, clear summary with direct policy linkage.

  • All personal data is processed in accordance with the Privacy Policy available at https://bizzoo-nz.com/privacy-policy.
  • The Operator implements appropriate technical and organizational measures to protect User data against unauthorized access, loss, or misuse.
  • Users have the right to access, correct, or request deletion of their personal data, subject to applicable legal requirements.

Legal Notice: By using bizzoo-nz.com, Users consent to the collection and processing of data as detailed in the Privacy Policy and in accordance with NZ privacy legislation.

Changes to Terms

OBSERVE: Changes to legal terms must be communicated transparently. EXPAND: Specify notification methods and options for Users. REFLECT: Ensure Users are empowered to make informed choices regarding continued use.

  1. Notification Procedure:
    • The Operator reserves the right to amend these Terms at any time. Material changes will be communicated to Users by email, on-site banner, or other electronic means at least 7 days prior to effectiveness.
  2. User Rights:
    • Continued use of bizzoo-nz.com after the effective date of amended Terms constitutes acceptance. Users who do not agree with the updated Terms may discontinue use of the site and request account closure and withdrawal of available funds, subject to verification and applicable requirements.

Legal Compliance: All amendments are made in accordance with NZ law and relevant licensing conditions.

Termination & Suspension

OBSERVE: Grounds and procedures for account closure must be clear and fair. EXPAND: Address voluntary and involuntary termination, refunds, and notification. REFLECT: Protect user rights while enabling regulatory enforcement.

  1. Grounds for Termination:
    • The Operator may suspend or terminate a User's Account for violation of these Terms, suspected fraud, regulatory breach, or upon receipt of a valid law enforcement request.
    • Users may request voluntary account closure at any time by contacting [email protected].
  2. Procedures:
    • Upon termination, the Operator will notify the User via registered email, stating the reason for action and, where applicable, steps for withdrawal of available funds.
    • Funds remaining in a closed Account will be refunded to the original payment method, subject to successful KYC verification and absence of unlawful activity.
  3. Legal Rights:
    • The Operator may withhold funds where required by law or licensing conditions, including in cases of suspected money laundering, fraud, or violation of NZ regulations.

Protective Clause: Users retain the right to contact the complaints department ([email protected]) or seek independent legal advice regarding termination decisions.

Governing Law & Jurisdiction

OBSERVE: Legal clarity regarding applicable law and dispute resolution is mandatory. EXPAND: Specify jurisdiction, arbitration, and court options. REFLECT: Ensure enforceability and user awareness.

  • These Terms are governed by the laws of Curaçao, as the Operator is registered and licensed there. However, bizzoo-casino-new-zealand users are also subject to all applicable laws of New Zealand while accessing services from NZ territory.
  • All disputes, claims, or controversies arising out of or in connection with these Terms shall be resolved, in the first instance, by negotiation with the Operator's complaints department ([email protected]).
  • If a dispute cannot be resolved informally, it shall be submitted to binding arbitration under the rules of the Curaçao International Arbitration Centre, or as otherwise required under NZ law. Users retain the statutory right to pursue claims in the competent courts of New Zealand, where applicable.

Legal Notice: Nothing in this section limits or excludes rights that cannot be restricted under NZ consumer law.

Contact Information

OBSERVE: Complete, accessible contact details are required for regulatory and customer support purposes. EXPAND: Ensure all communication channels and addresses are included, with purpose-specific details. REFLECT: Present information in a clear, user-friendly format.

Legal Author: Aroha Mitchell, Senior Legal & Compliance Officer, TechSolutions Group N.V.

Effective Date: 6 November 2025. Last Updated: 6 November 2025.