Privacy Policy

This Privacy Policy explains how and why bizzoo-casino-new-zealand collects, uses, discloses, and protects personal information of players and website visitors on bizzoo-nz.com. It applies to all users accessing our site and services from New Zealand and globally. This policy is effective as of 6 November 2025 and supersedes all previous versions.

Who We Are

OBSERVE: Identification of legal operator and contact points.
EXPAND: Inclusion of complete company credentials, jurisdictional presence, and Data Protection Officer (DPO) details.
REFLECT: Ensures transparency and direct communication for privacy-related matters.

Legal Operator: bizzoo-casino-new-zealand is operated by TechSolutions Group N.V., a company registered as a Naamloze Vennootschap (N.V.) under the laws of Curaçao.
Legal Address: Abraham Mendez Chumaceiro Boulevard 50, Curaçao.
Regional Office: Avlonos, 1, Maria House, 1075 Nicosia, Cyprus.
Gaming Licences:
- eGaming Licence No. 8048/JAZ2017-067 (Government of Curaçao, valid through 2025)
- Remote Gaming Licence (Kahnawake Gaming Commission, Canada, valid through 2025)
Contact (Data Protection): Email: [email protected] (primary), [email protected] (complaints). Live chat and contact forms are available via bizzoo-nz.com/support.

Regional Compliance Note: All privacy queries are handled in accordance with New Zealand law and relevant international data protection standards.

What Personal Data We Collect

OBSERVE: Identification of all categories of personal and technical data.
EXPAND: Inclusion of behavioral, payment, and cookie-based information.
REFLECT: Comprehensive list ensures users are informed of all data processed.

Personal Identification Data: Full name, date of birth, physical address, email address, phone number, identification documents (for KYC).
Account Data: Username, password (encrypted), account preferences.
Technical Data: IP address, device type, operating system, browser type, geolocation data, server and access logs.
Payment Data: Bank account details, credit/debit card information, e-wallet identifiers, transaction records.
Behavioral Data: Betting and gaming history, time and frequency of site visits, clickstream data, transaction patterns.
Cookies & Tracking Data: Session cookies, persistent cookies, third-party cookies, device identifiers, analytics tags.

Regional Compliance Note: Data is collected in strict accordance with the New Zealand Privacy Act 2020 and industry best practices.

Legal Basis for Processing

OBSERVE: Identification of lawful grounds under NZ and international data protection law.
EXPAND: Account for consent, contractual necessity, legitimate interest, and legal obligation.
REFLECT: Ensures processing is defensible and transparent.

User Consent: Data is processed with your explicit consent where required, such as for marketing communications.
Contractual Necessity: Processing is essential to deliver casino services, including account management, payment processing, and customer support.
Legitimate Interests: We process data for legitimate business interests, such as fraud prevention, security, service improvement, and analytics, provided these do not override your rights.
Legal Obligations: We are required to process certain data to comply with regulatory requirements, including anti-money laundering (AML), know your customer (KYC) procedures, and statutory reporting under the Gambling Act 2003 (NZ) and other applicable laws.

Protective Clause: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

Purpose of Processing

OBSERVE: Identify all purposes for which data is processed.
EXPAND: Include operational, security, marketing, and legal purposes.
REFLECT: Ensures users understand the rationale for all data uses.

Service Provision: To register, authenticate, and manage player accounts; process deposits/withdrawals; and provide access to games and promotions.
Service Improvement: To monitor performance, troubleshoot, improve usability, and enhance user experience.
Marketing & Communication: To send promotional emails, newsletters, and personalized offers (with opt-out option).
Analytics: To analyze site usage, user preferences, and game performance for strategic business decisions.
Fraud Prevention & Security: To detect, investigate, and prevent fraudulent or unauthorized activities, and to ensure the integrity of our platform.
Legal & Regulatory Compliance: To fulfill obligations under NZ gambling law, AML/KYC regulations, and international standards.

Disclosure & Sharing

OBSERVE: Identify all possible recipients of user data.
EXPAND: Specify sharing scenarios (service delivery, regulatory, marketing, etc.).
REFLECT: Transparency about data flows and user protection.

Payment Processors & Financial Partners: Data shared to process withdrawals, deposits, and detect fraud.
Service Providers: Technology, support, analytics, and security vendors may handle data under strict contractual controls.
Regulators & Authorities: Data may be disclosed to regulatory authorities (e.g., New Zealand Department of Internal Affairs, Curaçao eGaming, Kahnawake Gaming Commission) as required by law.
Affiliates & Group Companies: Data may be shared within TechSolutions Group N.V. and its subsidiaries (such as TechSolutions (CY) Group Limited) for administration and compliance.
Advertising Networks & Third Parties: Data shared for marketing purposes only with your explicit consent.

Protective Clause: All third parties are contractually bound to comply with applicable privacy laws and to process data only for authorized purposes.

International Transfers

OBSERVE: Identification of cross-border data flows.
EXPAND: Specify countries/regions involved and protection mechanisms.
REFLECT: Ensures compliance with NZ and international data transfer requirements.

Countries of Transfer: Your data may be transferred to and processed in Curaçao, Cyprus, Canada, and other jurisdictions where TechSolutions Group N.V. and its partners operate.
Data Protections: We implement appropriate safeguards for international transfers, including:
- Standard Contractual Clauses (SCCs) for data transfers to non-NZ/EEA countries
- Data processing agreements with all service providers
- Regular risk assessments and technical security measures
User Rights: You have the right to request further information regarding specific transfer mechanisms and protections applied to your data.

Regional Compliance Note: All cross-border data transfers comply with the New Zealand Privacy Act 2020 and international standards.

Data Retention

OBSERVE: Identify retention periods and deletion criteria.
EXPAND: Clarify how data categories are managed and disposed of.
REFLECT: Ensures compliance with data minimization and user rights.

Personal Data: Retained for the duration of your active account and for no more than five (5) years following account closure, or as required by law (e.g., AML regulations).
Transactional Data: Retained for up to seven (7) years from the date of transaction to comply with financial and gambling regulations.
Marketing Data: Retained until consent is withdrawn or for a period not exceeding two (2) years from last activity.
Cookies & Technical Data: Retention periods vary by cookie type; see Cookies section for details.
Deletion Criteria: Data is deleted or anonymized upon user request (unless retention is legally required), expiration of retention periods, or cessation of processing purposes.

Legal Obligation: Certain data must be retained for statutory periods to fulfill legal and regulatory obligations.

Your Rights

OBSERVE: Map user rights under NZ, GDPR, and relevant international laws.
EXPAND: Include exercise procedures, timelines, and cost guarantees.
REFLECT: Ensures robust user empowerment and regulatory alignment.

Right of Access: You may request confirmation whether we process your data and receive a copy of your personal data held by bizzoo-casino-new-zealand.
Right to Correction: You may request rectification of inaccurate or incomplete personal information.
Right to Deletion: You may request erasure of your data where processing is no longer necessary, subject to legal retention requirements.
Right to Restriction: You may request restriction of data processing in certain situations (e.g., contesting accuracy, processing unlawfully).
Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing.
Right to Data Portability: You may request transfer of your data to another service provider in a structured, machine-readable format.
Right to Withdraw Consent: You may withdraw consent for marketing communications at any time via account settings or by contacting support.
How to Exercise Your Rights:
- Submit a request via support form, email ([email protected]), or live chat.
- Identity verification may be required for your protection.
- Requests are processed free of charge, unless manifestly unfounded or excessive.
- Response will be provided within thirty (30) days of receipt, extendable by a further 30 days in complex cases, with notification.

Regional Compliance Note: All rights are provided in accordance with the New Zealand Privacy Act 2020, GDPR alignment, and global best practices.

Cookies & Tracking Technologies

OBSERVE: Identify cookie types and their purposes.
EXPAND: Provide user control mechanisms.
REFLECT: Enhances user control and transparency.

Session Cookies: Enable core website functions and expire when you close your browser.
Persistent Cookies: Remember user preferences and login status for up to 12 months unless deleted earlier.
Third-Party Cookies: Used by analytics (e.g., Google Analytics) and advertising partners, subject to your consent.
Purposes:
- Functional: Ensure website operation and account access.
- Analytics: Monitor website usage patterns and improve performance.
- Advertising: Deliver relevant ads and measure campaign effectiveness.
Managing Cookies: You can manage, block, or delete cookies via your browser settings or through the cookie management panel accessible on bizzoo-nz.com.

Legal Note: Continued use of the site constitutes acceptance of our cookie practices. You may withdraw consent at any time.

Data Security

OBSERVE: Identify and describe all implemented security safeguards.
EXPAND: Include technical, organizational, and compliance measures.
REFLECT: Ensures maximum protection for user data and compliance with international standards.

Encryption: All data transmitted between your device and bizzoo-nz.com is protected using TLS 1.2 or higher. Sensitive data is encrypted at rest.
Authentication: Multi-factor authentication (MFA) is enforced for staff and sensitive operations.
Access Controls: Strict role-based access controls are in place, limiting data access to authorized personnel only.
Security Audits: Regular vulnerability assessments and third-party security audits are conducted.
Staff Training: Ongoing privacy and security training is provided to all relevant staff.
Incident Response: Comprehensive incident response procedures are maintained, including breach notification protocols.
International Standards Compliance: Practices align with ISO/IEC 27001 and SOC 2 frameworks where applicable.

Protective Clause: While we employ robust security measures, no system is completely immune to risks. Users are advised to maintain the security of their own credentials.

Complaints & Contacts

OBSERVE: Provide all complaint channels and escalation paths.
EXPAND: Detail procedures, timeframes, and supervisory authority contacts.
REFLECT: Ensures user recourse and regulatory accountability.

Contact Channels:
- Email: [email protected] (complaints & privacy matters)
- Online form: bizzoo-nz.com/support
- Live chat: bizzoo-nz.com/live-chat
Complaint Procedure:
1. Submit your complaint using any of the above channels, providing sufficient details for investigation.
2. You will receive an acknowledgement within five (5) business days.
3. We aim to resolve all complaints within thirty (30) calendar days of receipt.
4. If you are unsatisfied with our response, you may escalate your complaint to the New Zealand Office of the Privacy Commissioner:
5. For cross-border or EU-related matters, you may also contact the relevant supervisory authority in your jurisdiction.

Legal Note: All complaints are handled confidentially and in accordance with applicable privacy laws.

Updates

OBSERVE: Specify update and notification mechanisms.
EXPAND: Include version control, notice periods, and user rights.
REFLECT: Guarantees users are kept informed of material changes.

Notification Procedures: Policy updates will be communicated by:
- Email notifications to registered users
- Website banners and prominent notices on bizzoo-nz.com
- In-account dashboard alerts
Advance Notice: Where changes are material, we will provide at least thirty (30) days' advance notice before implementation.
User Options: Users may object to material changes or close their accounts before changes take effect.
Version Control: Last updated: 6 November 2025. Previous versions available upon request.
Changelog: All material policy changes will be summarized and made available to users.

Legal Obligation: Continued use of our services after notice of changes shall constitute acceptance of the updated policy.