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bizzoo-casino-new-zealand, operating exclusively via bizzoo-nz.com, is committed to providing transparent, secure, and fully compliant communication channels for all users in accordance with New Zealand gambling regulations and international licensing requirements (Curaçao eGaming License No. 8048/JAZ2017-067, Kahnawake Gaming Commission, valid through 2025).

To address both explicit user needs and regulatory obligations, we offer multiple contact options, including a secure contact form, dedicated support and complaints email addresses, and 24/7 live chat. All communication is processed in accordance with our Privacy Policy and Terms and Conditions to ensure data protection, user confidentiality, and legal compliance under the Gambling Act 2003 (NZ) and applicable international standards.

The following information outlines all available contact methods, response expectations, legal disclaimers, and escalation procedures to ensure that all users and stakeholders of bizzoo-casino-new-zealand via bizzoo-nz.com receive prompt, fair, and legally protected support.

Contact Methods and Response Commitments

  • Contact Form: Users can submit inquiries via our secure contact form below. Required fields include your name, email address, and a description of your request. This ensures proper identification and prompt, confidential handling of your query. All form data is handled in strict accordance with privacy regulations.
  • Email Support: For direct assistance, contact our support team at [email protected] (for general and account issues) or [email protected] (for formal complaints). All emails are logged and managed according to our data retention and complaint-handling procedures.
  • Live Chat: Access real-time support 24/7 via our live chat feature at bizzoo-nz.com/live-chat. This service is continuously monitored to provide immediate assistance and is subject to the same privacy protections as other channels.
  • Telephone: Our telephone support is currently not available. Please use email or live chat for urgent matters.
  • Registered Address and Licensing: bizzoo-casino-new-zealand is operated by TechSolutions Group N.V., registered at Abraham Mendez Chumaceiro Boulevard 50, Curaçao. For regulatory correspondence, use this address or the regional office at Avlonos 1, Maria House, 1075 Nicosia, Cyprus (Cyprus operations).

User Rights, Legal Disclaimers, and Protective Clauses

  1. Data Protection: All personal information provided through contact channels is processed in accordance with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR, where applicable). Data is stored securely and only accessible by authorized support personnel.
  2. Response Times: bizzoo-casino-new-zealand endeavours to reply to all inquiries within one business day. However, users are advised that complex issues or formal complaints may require additional review time to ensure compliance with regulatory requirements and internal policies.
  3. Complaints and Dispute Resolution: Users have the right to escalate unresolved issues. Formal complaints should be directed to [email protected]. If a dispute is not resolved within 14 business days, users may refer the matter to the relevant gaming authority (Curaçao or Kahnawake) as specified in our Terms and Conditions.
  4. Responsible Gambling: For assistance with responsible gambling or self-exclusion, refer to our dedicated page at bizzoo-nz.com/responsible-gaming. Support requests related to responsible gambling are prioritized and handled with strict confidentiality.
  5. Jurisdictional Restrictions: Communications and services are provided for users residing in New Zealand. Users from jurisdictions where online gambling is prohibited are not permitted to use our contact channels for gambling-related queries.

Contact Form

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal and Regulatory Disclosures

  • Operator: TechSolutions Group N.V. (N.V. - Naamloze Vennootschap), founded 2021, Abraham Mendez Chumaceiro Boulevard 50, Curaçao. Regional operations via TechSolutions (CY) Group Limited, Cyprus.
  • Licensing: Authorized under Curaçao eGaming License No. 8048/JAZ2017-067 and Kahnawake Gaming Commission (valid through 2025). All support and complaint handling procedures comply with these licensing requirements.
  • Brand Limitation: The name bizzoo-casino-new-zealand is used solely in connection with the domain bizzoo-nz.com. No services are provided under other domains or in jurisdictions where online gambling is restricted.
  • Regulatory Contact: For regulatory matters, correspondence should be directed to our Curaçao headquarters or via email to [email protected].

Regional Compliance Note: All contact procedures, user data processing, and dispute resolution policies are fully adapted to New Zealand regulations, including the Gambling Act 2003 and relevant privacy laws. Users' rights, complaint escalation, and data protections are continuously reviewed and updated for ongoing compliance through 2025.